FAQs

ORDERING

How do I place an order?
You can place an order online at phasedresses.com by browsing our collection, selecting your desired items, and proceeding to checkout.

Can I modify or cancel my order after placing it?
Once an order is placed, we process it quickly to ensure fast delivery. Unfortunately, modifications or cancellations cannot be made after submission.

Do you offer gift wrapping?
Yes, we offer gift wrapping services. You can select this option during checkout.

DELIVERY

What delivery options do you offer?
We provide standard and express delivery options. Delivery times vary depending on your location.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and times depend on the destination.

How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

RETURNS & EXCHANGES

What is your returns policy?
We accept returns within 28 days of delivery, provided the items are unworn, with tags attached, and in their original packaging.

How do I return an item?
To return an item, log in to your account on phasedresses.com and follow the returns process. A returns label will be provided.

When will I receive my refund?
Refunds are processed within 14 days of receiving your returned items.

PRODUCT & SIZING

How do I find the right size?
Our size guide is available on each product page to help you choose the perfect fit.

Are your dresses true to size?
Our dresses are designed to fit true to size, but we recommend checking the size guide for specific measurements.

Do you offer petite or tall sizes?
Yes, we offer a selection of dresses in petite and tall sizes for a better fit.

PAYMENT

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods.

Is my payment information secure?
Yes, we use advanced encryption to ensure your payment details are protected.

ACCOUNT & WEBSITE

How do I create an account?
You can create an account during checkout or by visiting the “My Account” section on phasedresses.com.

I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page to reset your password via email.

Why is my discount code not working?
Discount codes may have specific terms or expiry dates. Ensure you meet the requirements before applying the code.

OTHER QUESTIONS

Do you have a physical store?
We are an online retailer, but our collections are available at select partner boutiques.

Can I pre-order items?
Pre-orders are available for select styles. Check the product page for details.

How do I care for my dress?
Care instructions are provided on the label inside each garment. Follow these to maintain the quality of your dress.

If you have any other questions, please reach out to our customer service team for assistance.